Job Description
Job Description
Messa Sync is currently seeking a reliable and detail-oriented Customer Support Assistant to join our team in Los Angeles, CA. The ideal candidate will provide professional and timely support to clients, ensuring a smooth experience and helping resolve inquiries or issues efficiently. This role is key to maintaining strong relationships with our clients and contributing to overall customer satisfaction.
Responsibilities
Respond to customer inquiries via phone, email, and internal systems in a courteous and timely manner
Assist with troubleshooting issues and providing solutions or escalating when necessary
Maintain accurate records of interactions and transactions
Follow up with clients to ensure their needs have been met
Collaborate with other departments to resolve customer issues effectively
Identify and report recurring customer concerns to improve service processes
