THE ROLE
Ursa Major is seeking a Sales Coordinator to support our growing wholesale team! This role is all about building strong relationships with independent retail accounts, helping onboard new partners, processing orders, and keeping everything running smoothly between our internal teams and customers. If you're detail-oriented, thrive in a fast-paced environment, and love working with people, this could be a great fit. We're looking for a proactive self-starter who's excited to represent Ursa Major and make an impact. This is a full-time role, with preference given to candidates based in Vermont.
What You'll Do
- Be the main point of contact for assigned independent retail accounts, responsible for servicing, educating, and growing the account.
- Assist with vetting and onboarding new wholesale accounts
- Keep customer records organized and up to date across systems
- Process wholesale orders accurately and efficiently, working closely with warehouse and fulfillment teams
- Monitor order status, troubleshoot issues (shipping, inventory, invoicing), and keep customers informed
- Help manage backorders and product allocations with the operations team
- Support trade shows, sales events, and account presentations by coordinating materials and logistics
Qualifications
- 2+ years of experience in sales coordination, wholesale account management, or customer service, preferably in the beauty or skincare industry
- Experience with Shopify B2B and NetSuite is preferred, and Hubspot experience is a plus.
- Proficiency in reporting on account health and identifying sales opportunities and sales trends.
- Strong written and verbal communicator; comfortable picking up the phone
- Exceptional at building and maintaining relationships
- A genuine passion for providing exceptional customer service
- Ability to multitask, self-motivate, prioritize, and work efficiently in a fast-paced environment
- Passion for natural skincare, wellness, and sustainability
To be considered for this role, please submit both your resume and cover letter to us via workable.
