Position Overview:
The Office Administrator / Operations Assistant will play a crucial role in ensuring the smooth and efficient operation of the office while providing administrative support to the operations team. This position requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The ideal candidate will be a self-starter with a keen interest in supporting IT operations and improving internal processes.
Key Responsibilities:
- Office Administration:
- Manage day-to-day office operations, including scheduling, ordering supplies, and ensuring a clean and organized workspace.
- Answer phone calls, emails, and handle inquiries, directing them to the appropriate team members.
- Assist with onboarding new employees, including setting up workstations and ensuring all necessary equipment is available.
- Maintain office calendars, coordinate meetings, and book travel arrangements when necessary.
- Assist with data entry, document management, and maintaining accurate filing systems.
- Operations Assistance:
- Support the Operations team in tracking and managing client projects, service tickets, and IT support requests.
- Assist in maintaining and updating inventory for hardware, software, and other IT assets.
- Help coordinate service schedules, ensuring timely delivery and execution of services.
- Assist in preparing reports, gathering data, and tracking key performance indicators (KPIs) for operational performance.
- Liaise between departments to ensure smooth communication and efficient workflow across the organization.
- Customer Support (as needed):
- Provide basic support to clients, answering questions and providing timely follow-ups on open issues, escalating as necessary to technical staff.
- Ensure client satisfaction by assisting with problem resolution, ticket management, and service follow-ups.
