Senior Vice President Of Retail Experience

📍 Based in Michigan | Executive Leadership | Hybrid | Full-Time

At Vibe Credit Union, we don't just open accounts - we open doors to opportunity. We're on a mission to elevate community and create impact, and we're looking for a strategic and empathetic leader to help shape the future of our member experience.

We're hiring a Senior Vice President of Retail Experience to lead our branch network with vision, execution, and heart. This is a high-impact executive role that will champion our sales strategy, deepen member engagement, and lead a talented team through a time of transformation and growth.

🔑 In This Role, You Will

Own and execute the long-term sales and experience strategy for our retail network, aligning it with Vibe's mission and growth goals
Lead a high-performing team of regional leaders and branch managers, building a culture of support, accountability, and innovation
Partner across the organization to shape member experience strategy and guide major initiatives including digital transformation and service evolution
Drive results with data-informed decision-making and a deep commitment to service
Manage the retail budget strategically - balancing innovation with operational efficiency

🙌 You're a Great Fit If You

Have 10+ years of senior leadership in financial services, including managing multi-branch networks
Are a collaborative, empathetic leader who coaches through curiosity and listens deeply
Can translate complex data into action and make people feel supported while you do it
Know how to lead transformation while keeping people at the center of every decision
Believe in building strong communities and stronger teams

💼 Why Vibe?

Benefits

We believe leadership is about elevating others and growing with purpose - and we support our team with benefits that reflect that:

Competitive executive compensation and bonus structure
Employer paid comprehensive health, dental, and vision insurance
Generous 401(k) with employer contributions (4% base, 5% match!)
Paid time off, holidays, and volunteer time
Lifestyle Spending Account to support well-being
DoorDash Pass and other modern perks
A values-driven culture where your voice matters

Job Posted by ApplicantPro

Vibe Credit Union

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