You are a person who is motivated and detail-oriented with a passion for online retail. Energized by the idea of helping drive sales growth through efficient e-commerce operations, you are eager to play a hands-on role in the success of a mission-driven organization.

You thrive while multitasking, where you are responsible for preparing products for online sale, ensuring high-quality listings, coordinating customer pick-ups, and providing excellent customer service. Comfortable behind a computer screen as you are on the warehouse floor, you move between tasks with ease and initiative.

A team player at heart, you bring a strong sense of accountability, are proactive in managing inventory, and enjoy supporting volunteers. You take pride in maintaining an organized and efficient workspace and are motivated by the knowledge that the work contributes directly to Habitat's mission of building homes and hope in the community.

At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick-and-mortar stores, one warehouse, and construction sites in Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego.

Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our staff engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.

Please visit our website and social media pages to learn more.

You'll Be Responsible For

Online Sales Operations:
Prepare products for sale received from our donation pick-up team and vendors.
Stage, photograph, and post items for sale within 48 hours of arrival.
Develop a mentality to "comp-shop" online to find competitive pricing and priced items that arrive for sale.
Process and prepare orders for customer pickup or shipping.
Support volunteers through engagement and clear direction during their shifts.
In collaboration with the E-Commerce Manager, mark down items that have not sold in a pre-determined time frame.
Answer phones and respond to email inquiries.
Occasional special event booth/table assistance.
Engage in appropriate communication channels to stay informed during shift via communication channels such as Slack, Teams, etc.

General Warehouse Responsibilities

Assist with warehouse inventory stocking when product is received from direct vendors.
Assist in keeping the warehouse clean and organized, including disposing of trash, recycling, and maintaining a safe and efficient workspace.
Engage in appropriate communication channels to stay informed when the E-Commerce Manager is out of office.
Additional duties as assigned

To be successful in this role, you'll be able to:

Adapt and be flexible to learn in an evolving business environment.
Provide excellent customer service, including resolving customer concerns.
Communicate effectively.
Multitask.
Prioritize and exercise sound judgment in the selection of merchandise.
Be excellent with oral and written communication skills; effective with diverse audiences.
Be proficient with computer programs, or willing to learn software.
Work independently when necessary.
Research and write accurate descriptions for product listings.
Work a flexible schedule, including weekends.

To be considered above and beyond the average candidate in this role, you'll also:

1-year minimum relevant work experience in a retail or warehouse environment.
Experience buying or selling on an e-commerce marketplace (eBay, Mercari, PoshMark, etc)
Experience handling, packaging, and shipping items.
Familiar with lighting and photography basics.
Familiar with Canva and/or app-based photo editing.
Forklift experience preferred but not required. Forklift training will occur within three months of hire.

Your work environment and activities

You will spend your workday in an open warehouse and retail environment.

Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.

This means you will frequently lift, move, and/or load items over 50 pounds with mechanical or co-worker assistance.

Your Work Schedule

40-hour work week, generally Tuesday - Saturday 8:30am-4:30pm; some occasional evening or weekend work may be necessary based on the need of the store.

Your Compensation

We aim to offer competitive pay and benefits and are committed to equity and transparency in compensation. Basing compensation on a candidate's willingness and/or ability to negotiate leads to inequities and bias in how employees are compensated, particularly for historically oppressed groups.

We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate's competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $17.34 - $20.61 per hour, not exceeding the range midpoint. The full range for this position is $17.34 - 24.28 per hour.

What to expect when you apply

We strive to ensure our hiring process is accessible to all applicants. We know your time is valuable and want to acknowledge the time it can take to apply for a position. We ask you to submit your resume, cover letter, and provide three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact [email protected].

Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in person with the hiring team. Occasionally, we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process.

APPLY HERE: HTTPS://BIT.LY/HABCAREERS

We will begin reviewing applications 1-2 weeks after submission, and hope to begin the screening and interview process around August 15th, 2025.

Your application is due by August 15th, 2025. We will not actively screen applications received after the deadline. Review of late applications is conducted at the discretion of the hiring manager.

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Habitat for Humanity

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E-Commerce Associate