Paragon Cyber Solutions is a fast-growing, award-winning cybersecurity and IT services firm supporting federal and commercial clients. We are a proud 8(a), EDWOSB, SDVOSB, and MWBE company committed to excellence, integrity, and innovation.
We are seeking a proactive and engaging Program Support Lead to oversee onsite billable staff, serve as a customer-facing liaison, and contribute to key company initiatives. This role is pivotal in sustaining our commitment to contract excellence and fueling Paragon's continued growth.
Requirements
- Serve as the assigned supervisor for onsite billable staff across contracts
- Conduct regular check-ins, track performance, and support professional development
- Ensure timely timesheet submissions and flag any burn/utilization concerns
- Act as a point of contact for customers regarding team performance, deliverables, and feedback
- Escalate issues appropriately and ensure customer satisfaction remains high
- Attend site visits, client meetings, and briefings as needed
- Maintain visibility into contract scope, milestones, and funding to support successful execution
- Lead and support internal initiatives such as policy rollout, process documentation, and SOP management
- Help identify workflow gaps and implement enhancements
- Assist with readiness efforts for new contract awards and transitions
- Contribute to company-wide initiatives and culture-building efforts
- Additional duties as assigned
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401K w/ employer matching)
- Generous Paid Time Off & Federal Holidays
- Short and Long-Term Disability
- Healthy Work-Life Balance
- Training & Development
