Company Description
About Us:
At
Sphirea Plus, we specialize in curating unforgettable experiences that bring people together. As a leading force in event planning and management, we combine creativity with flawless execution to deliver extraordinary events for our clients across various industries. Our team thrives in a fast-paced, collaborative environment where attention to detail and innovation lead every project,
Job Description
Job Description
We are currently seeking a
Customer Support Assistant to join our growing team in Jersey City, NJ. This role is ideal for individuals who are passionate about customer satisfaction and enjoy working in a collaborative, fast-paced environment. The Customer Support Assistant will be the first point of contact for our clients, ensuring their inquiries and concerns are handled professionally and efficiently.
Responsibilities
- Provide timely and professional responses to customer inquiries via phone, email, and in-person
- Maintain accurate records of customer interactions and issues
- Collaborate with internal teams to resolve customer problems efficiently
- Assist with order processing, account updates, and general support tasks
- Escalate unresolved issues to the appropriate departments as needed
- Ensure customer satisfaction through follow-up and quality assurance
- Contribute to team meetings and provide feedback for process improvement
Qualifications
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- 1+ year of experience in customer service or a similar role
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite and CRM systems
- Ability to multitask and remain calm under pressure
- Excellent problem-solving skills and attention to detail
- Reliable and organized with a positive attitude
Additional Information
Benefits
- Competitive salary ranging from $57,000 to $65,000 annually
- Professional development and training programs
- Clear pathways for career advancement
- Health, dental, and vision insurance
- Paid time off and company holidays
- Collaborative and supportive work environment
