ABOUT THE OPPORTUNITY
We are a part of The Jamaica National Group Limited and together, we represent a globally respected brand, boldly finding ways to enrich lives and build better communities. Our core values make us who we are and are demonstrated in everything we do; rooted in RESPECT we believe our everyday jobs contribute to something bigger than ourselves. We are dependable and pride ourselves in our authenticity and in the transparent solutions we create that bring value to our customers.
JN Money Services USA Inc. is seeking to recruit suitably a qualified Administrative Officer. The Administrative Officer is responsible for a range of activities which will aid in ensuring the operational effectiveness and day to day functionalities. The Admin Coordinator will ensure report management on assigned projects and make appropriate recommendations that will positively impact operational efficiency. Responsibilities will also include, but not limited to file maintenance, correspondences, some Agent communications, assist with events planning and coordination, research and analysis as needed.
KEY RESPONSIBILITIES
- Assist Regional Managers in the preparation of various reports as directed.
- Maintain year-to-date (YTD) management reports for the Northeast (NE) and Southeast (SE) regions.
- Prepare and submit monthly transaction and event reports to the Marketing Department.
- Attend and assist with the setup, coordination, and execution of events as directed.
- Assist in providing monthly reports on teller discrepancies.
- Complete business tax licenses for SE Region states.
- Prepare bi-weekly time sheets for staff and submit to the Compensation Department for payroll processing.
- Manage the EPX platform for the USA market, including ordering card machines, managing user access, reviewing and researching chargebacks for the recouping of funds, responding to missing customer receipts, and facilitating refunds and voids.
- Handle procurement and ensure setup and takedown of marketing and branding materials for branches, agents, and events.
- Maintain inventory of marketing materials (e.g., promotional items, branded tablecloths, pull-up banners), and update or replace items as needed.
- Ensure SE branches are stocked with deposit books, receipt rolls, ink ribbons, printer toner, and change for branch floats.
- Assist with the purchase office supplies as needed.
- Periodically collect report boxes from Branch locations to store at offsite secure storage location.
- Prepare, disseminate, and oversee monthly teller schedules, making adjustments when necessary.
- Monitor and manage all USA staff vacation, sick, and rollover day records in OrangeHRM.
- Assist in recruiting new employees and setting up interviews for teller vacancies in the SE Region.
- Provide backup coverage for SE tellers and back-office accounts payable.
- Provide additional operations support as directed.
- Maintain a good flow of communication with all department employees and within the Corporation.
- Promote and practice teamwork, setting a positive example in attitude and performance.
Requirements
REQUIRED QUALIFICATIONS & EXPERIENCE
- Bachelor 's Degree in Business Administration, Management Studies or a relevant field.
- At least three (3) years' experience in a relevant field.
- Experience in Sales Management, training, analytical aptitude, team building
- Must be eligible to work in the US
PERSONAL ATTRIBUTES
- Customer service oriented
- Highly flexible and organized
- Excellent communication skills
- Knowledge of the Group’s operations and core business systems
- Proficiency in relevant software and platforms.
- Ability to work independently and as part of a team.
- Experience in administrative and operational support roles is preferred.
CLOSING DATE FOR APPLICATIONS: June 18, 2025
