Description
SUMMARY:
The Executive Director of Patient Travel is responsible for effectively managing travel department and execution of all travel projects. This individual drives delivery of entire travel portfolio, strategic planning, operational planning, business processes, and system rollouts, as needed. This individual develops, modifies, and executes patient travel policies and procedures regarding the patient experience. The Executive Director leads and manages all travel program projects and ensures that budgets, KPIs and goals are met.
The Executive Director will ensure the clients’ studies/portfolios meet all the internal and customer quality standards. The Executive Director will work across the business to identify, scope, and drive strategic alliances within the current portfolio as well as strategic new business opportunities. In this role, the Executive Director will provide subject-matter expertise and leadership skills to actively monitor and make recommendations to travel portfolio and cross-functional team performance to deliver program, project, and portfolio goals effectively.
In addition, the Executive Director manages and mentors travel staff in general team leadership, customer & project management, internal Elligo processes, and project-specific tasks.
Essential Duties
- Main point of escalation and problem solver for Travel Projects
- Heightens the profitability of the department to meet or exceed the department budget
- Provide department reports to senior management relating to department finances and performance.
- Monitors and participates in overall direction, strategy, and performance standards for project teams:
- Ensures services provided to clients are compliant with company policies, procedures, SOPs, ICH-GCPs, client contractual expectations and regulatory requirements.
- Coordinates with senior management to ensure projects are meeting corporate and client objectives.
- Ensures that each project is managed within the contracted schedule and budget, staff and team maintain effective communication and working relationships with other departments.
- Establish a proactive and out-reaching approach across team leads, department heads and executive team to facilitate communication channels and ensure operational efficiency.
- Prepares analyses and delivering insights; developing presentations; interfacing with corporate colleagues and cross functional leaders to drive projects and facilitating strategic meetings.
- Acts as the key relationship manager for assigned clients; recommend courses of action regarding client management issues; implement plan following approval by Senior Management
- Maintain multi-year roadmap of the department to support robust analysis and aid in executive-level decision-making; by defining and implementing processes to gather and track program and department data as well as supporting the build and maintenance of high-quality department and program datasets and models.
- Contributes to the development and revision of SOPs and departmental policies.
- Participates with senior management in marketing and business development activities including professional meetings, trade shows, seminars, and client capabilities meetings
- Represents department on company-wide project teams.
- Perform other duties and activities as required by the department or company.
- Main point of contact for all strategic aligned travel vendors
Requirements
SUPERVISORY RESPONSIBILITIES:
Responsible for selection, training, development, and performance management of travel department
- Monitor employee productivity and provide constructive feedback and coaching.
- Recommend new employees to the TalentServices team based on an assessment of their performance.
- Identifies and assists in departmental training requirements including internal and external operations and mentor programs.
- Develops project teams to expand employee performance levels and to assure retention of high performing employees.
- Ensure adherence to legal and company policies and procedures and partner with TalentServices to undertake disciplinary actions if needed.
- Provide ongoing feedback and development; to document and deliver performance reviews.
- Ensures appropriate resources are available to meet corporate / client / project objectives with achieving optimal utilization of staff.
- Provides leadership to Travel department. Transmits and facilitates corporate messages and initiatives to the department.
- Set and communicate goals for performance and deadlines in ways that comply with the company’s plans and vision, in addition to departmental objectives.
Qualifications
- Deep travel clinical trial service line knowledge, specifically experience in clinical trial travel, vendor management, and portfolio management.
- Ability to coordinate and balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines.
- Strong interpersonal skills with a collaborative style.
- Ability to distill complex issues and ideas down to simple comprehensible terms.
- Analytical and problem-solving skills, strategic thinking capabilities, project management, planning and organizational skills.
- Clear and concise written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Proven track record of building and maintaining solid relationships with both internal and external stakeholders.
- Self-motivated; able to work independently to complete tasks respond to department requests and collaborate with others to utilize their resources and knowledge to identify quality solutions.
- Strong organizational skills: ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
Education And Experience
- Bachelor’s degree in business, science or other relevant field required from a 4-year college, university
- A minimum of ten years of industry-related experience including five years leading high performing teams.
- A minimum of ten years of client management and project financial oversight
- Advanced knowledge of Good Clinical Practice (GCP), ICH guidelines, FDA and other applicable country regulations
- Experience running governance bodies, driving efficient and clear decision making.
- Excellent understanding of management and leadership skills, including ability to create schedules with milestones.
- Experience in leading cross-functional teams and effective collaboration in a matrixed global organization.
- Analytical and problem-solving skills, strategic thinking capabilities, project management, planning and organizational skills
- Experience in effective interaction and communication with all levels of stakeholders.
Environment
This is a remote position based on the location of the incumbent’s home and operating in a home-office environment. This role routinely uses standard office equipment such as computers, printers, copiers, and phones.
Up to 20% of travel may be required to support the position’s responsibilities.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to:
Regularly work at a desk using a computer for prolonged periods.
Perform repetitive motion with substantial movements (motions) of the wrists, hands, and/or fingers.
Regularly communicate via e-mail, telephone, chat, webcam (remote sessions such as MS Teams or Zoom), so others will understand and exchange accurate and timely information.
Frequently stand/walk, grasp objects, and perform lightly/fine manipulation of objects.
Occasionally move safely over uneven surfaces.
Occasionally reach/work above shoulders, twist/bend/stoop/squat, grasp forcefully, lift/carry/push/pull objects that weigh up to 20 pounds.
Additional
Elligo Health Research is a dynamic organization in a rapidly changing industry. Accordingly, the Elligo Health Research is a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job may change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are designed only to describe the general nature of the job.
The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the positions expectations and responsibilities are met.
Elligo Health Research is committed to a policy of equal employment and will not discriminate against an applicant or associate based on his or her age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy or any other category protected under federal, state or local law, regulation or ordinance.
