Regional Director of Operations & Development
About The Organization
SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.
Description
The Regional Manager of Operations and Development will assist the Regional Vice President of Operations with operational oversight for the existing sites located in Delaware and will be responsible for working with each site to provide compassionate, respectful and effective outpatient treatment for individuals struggling with Alcohol or Opioid Addiction. The Regional Manager will be responsible for solving day to day operational problems and working to achieve growth within each site while providing high quality patient care. This is a position that requires strong people management, problem solving skills and frequent travel.
Essential Duties:
- Working with each office to ensure the SaVida Health goals of service, patient experience and staff engagement are accomplished, while achieving business metrics and growth goals within each site.
- Ensure effective clinical care is being delivered and operating results are achieved.
- Ensure SaVida Health policies and procedures are being followed at each practice and that staff are adequately trained in their roles.
- Manage and participate in outreach and development meetings/initiatives to increase referrals to each practice.
- Nurture new and old relationships with community partners and referral sources
- Ensure adequate staffing at the sites. Interview candidates and negotiate compensation packages with candidates.
- Working with the Regional VP, develop annual budgets and achieve the budgeted metrics.
- Participate in the development of SaVida Health goals, objectives and policies, as appropriate.
- Ensure a positive, professional, and respectful work environment within each practice.
- Maintain compliance with payer requirements, including referrals and authorizations and cash collection.
- Working with the Regional VP, set business goals and achieve the business metrics.
- Ensure and enhance patient satisfaction.
- Investigate and respond to complaints by staff, grievances related to patients and their treatment at the practice; answer patient requests, letters and correspond as needed.
- Manage relationships and agreements with external partners and vendors as needed.
- Act as primary liaison between the practices and the Regional VP.
- Perform other duties as needed or requested by the Regional VP.
Position Requirements
Qualifications:
- Bachelor’s Degree in related field of study
- A minimum of 3 years’ experience in a management position in a healthcare setting or organization.
- Management experience working in the mental health/substance use disorder treatment setting a plus.
- Demonstrated ability to manage and motivate staff.
- Ability to make sound decisions and to problem solve.
- Strong analytical skills with the ability to evaluate data and make sound operational decisions based on the data.
- Demonstrated ability to manage the business to the budgeted P&L.
- Ability to work independently and as part of a team.
- Experience working with EMRs (Athena Health Systems preferred).
- Ability to work with individuals and groups from diverse populations.
- Must be extremely organized with a keen attention to detail.
- Ability to delegate tasks as appropriate.
- Ability to effectively manage time to meet deadlines.
- Ability to represent the agency effectively and professionally with community leaders; outreach experience a plus.
- Ability to serve as a role model for other staff members and to help maintain a professional workplace.
- Must be able to travel between locations.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
