Our business is here to remake the world of pre-owned luxury jewelry. We use our expertise, technology and connections to get jewelry sellers the absolute most for their jewelry. We are passionate about quality, sustainability, and the valuation of finely crafted jewels.
We are an international group of people that are not only passionate about our work but about each other and our customers. Our flat hierarchy and organizational structure create an open environment where all feel comfortable to voice ideas, and we love the smart, creative minds of people who take pride in what they do.
The Administrative Assistant will assist the jewelry buyers with clerical, operational, and reception duties.
What You’ll Do
- Manage client appointment and submission pipeline using software platforms
- Greet clients with a friendly and positive attitude, check-in, escort client to buyer room, offer refreshments
- Receive and initiate client calls and follow-up with clients via phone, text, and e-mail
- Assist with inbound phone volume for clients calling in across the country with questions about any of our CIRCA locations (comfortability with fielding 30+ phone calls each day).
- Update data from appointments and submissions, including personal and purchase information
- Manage incoming inventory and product shipping; support the NYC Market Director and Buyers in stocking jewelry inventory
- Create and distribute daily reports
- Own the ongoing operations of the office which include but are not limited to: stocking office inventory, purchasing items, coordinating with the building and any building vendors (i.e. Wifi, HVAC, cleaning)
Who You Are
- A strong, and kind communicator with professional direct verbal & written skills
- Ability to work cross functionally with different teams and company stakeholders
- Highly organized with the ability adapt to changing business needs and ability to manage multiple moving parts
- Self-motivated and results-oriented, strategic thinker with an ability to learn, contribute, and are willing to take full ownership over Seller Support
What You Have
- 3+ years of administrative or related experience required, luxury goods industry or consumer goods industry preferred
- Bachelor or Associate degree preferred
- Previous diamond and jewelry experience a plus
- Excellent interpersonal skills with the ability to cultivate good working relationships both internally and externally
- Highly organized, detail oriented and customer focused
- Proficient in Microsoft Office applications, especially Excel
- Ability to lift up to 20 lbs, this is a very mobile job which requires being on your feet and moving items around the office if needed
- Ability to work in our Manhattan East location on a daily basis Monday through Friday, from 9 AM-6 PM
What We’ll Give You
- A supportive, inclusive culture in an organization that values your contributions
- Opportunities for personal and professional growth through work experience and mentorship
- An attractive and equitable compensation package, including salary and stock options
- A generous benefits program featuring generous PTO, comprehensive medical, dental, vision and other health benefits, 401K plan, commuter program, learning & development resources, health & wellness perks (i.e. free therapy sessions, discounted pet insurance) and so much more
