Summary/Objective:
We are seeking a strategic, results-driven VP Project Management to lead and scale our project management function across the organization. This senior leadership role is instrumental in shaping and executing the delivery of API products and solutions for enterprise customers.The ideal candidate will have a proven track record in delivering complex enterprise customer software solutions, driving cross-functional alignment, and establishing project governance in fast-paced technology environments.
Reporting to the SVP of Professional Services, the VP of Project Management is the senior leader responsible for driving the successful implementation of API solutions, ensuring delivery excellence, and customer satisfaction. The ideal candidate has a strong background in project management, excellent client-facing skills, and experience managing complex implementations, ensuring smooth execution without requiring deep technical involvement.
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Leadership & Strategy: Develop and execute the project management strategy aligned with company objectives; Drive a culture of accountability, collaboration, and continuous improvement
- Project Portfolio Oversight: Manage customer project portfolio, including scoping, prioritization, planning, resource allocation, risk management, and milestone tracking; Define and enforce project management standards, tools, and methodologies
- Stakeholder Engagement: Partner closely with Professional Services Leadership, Product, Support, Account Management, and Executive teams to align project goals and timelines; Serve as a key escalation point for customer project issues and ensure timely resolution; Communicate project status, risks, and outcomes to senior leadership and external stakeholders
- Operational Excellence: Establish KPIs and performance metrics for project execution and team effectiveness; Track key metrics including time-to-value, implementation success rates, and customer satisfaction (CSAT); Lead regular project delivery and post-completion reviews to ensure accountability and continuous improvement
- Team Development: Recruit, train, and develop a global team of project directors and managers; Foster a culture focused on delivering measurable customer outcomes, collaboration, accountability, and excellence; Create career paths and development plans to support talent growth and retention
Required Skills, Education, and Experience
- Bachelor’s degree in business, Project Management, or a related field. Master’s degree preferred
- PMP certification is highly desired
- 15+ years of experience in project management, preferably in process implementation or client services
- Airline and/or Hotel experience is highly desired.
- Exceptional communication, organizational, and problem-solving skills
- Strong yet flexible execution focus with attention to detail and a results-driven mindset
- Ability to manage multiple priorities in fast-paced, deadline-driven environments
- Willingness to travel when required
Competencies:
- Problem Solving/Analysis
- Strategic Thinking
- Results Driven with Strong Execution Focus
- Technical and Market Knowledge
- Process Management and Optimization
- Self-motivated, independent thinker
Position Type and Expected Hours of Work:This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required to meet project deadlines.
Compensation -The competitive annual salary for this position is set between $160,000 and $180,000, reflecting our commitment to attracting top talent and rewarding exceptional contributions.
Travel Requirements
20%
Other Duties
Duties, responsibilities, and activities may change at any time according to business needs.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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