Position Summary:
HealthyMD specializes in the testing, treatment, and management of HIV, Hepatitis C, and Sexually Transmitted Diseases. Co-founders Clifford W. Knights and Steve Vixamar have built a partnership with the Centers for Disease Control and Prevention (CDC) to level the playing field for all high-risk Americans, no matter their race, sexual orientation, or socioeconomic status. IMG offers an array of services that includes healthcare and pharmacy services, case management, and mental health and substance abuse management. The Patient Services Representative will serve as the first point of contact between IMG and our patients. They will also serve as auditors for our clinics. They will be reporting into the Manager, Patient Services.
Essential Duties and Responsibilities:
- Will be working with Broward County Attorney General helping patients through life cycle for treatments.
- Social Worker. Helping individuals with treatment from jail release.
- Answer callers inquires via inbound calls/tele health
- Transfer any patient that needs immediate medical attention to the Site Manager, depending on location
- Performs data entry using the EMR system
- Handles sensitive information with a high level of confidentiality
- Requires a professional and interpersonal skill to interact with clients, healthcare professionals, and staff via phone, email, fax, etc.
- Works and completes tasks in an electronic medical record system in a timely manner Perform standard operations procedures as outlines by HealthyMD
- Performs other related duties and responsibilities as necessary by your supervisor
Requirements:
Minimum Requirements:
- 1 year customer service of services experience.
- High School Diploma or Equivalent
- Knowledge of Windows Office Systems; particularly Microsoft Word, Excel, PowerPoint, and Outlook
- Strong analytical and problem-solving skills
- Strong work ethic; excellent communication and interpersonal skills
- Has the ability to interact effectively with clients, administration, and staff
- Requires the ability to communicate with clients as well as target groups of diverse individuals
Preferred Requirements:
- Knowledge of Pharmacy Pre-Authorization process
- Experience with Cover My Med platform
- Infectious Disease knowledge (HIV/STI/HEP-C)
- Medical terminology
- Knowledge of EMR/EHR systems)
- Highly organized and a proven strategic thinker with ability to engage and motivate teams
Workplace Civility Requirements & Attributes:
- Represents the company with a positive demeanor both internally and externally
- Participates fully as a team member, completing all requirements assigned in a timely manner
- Treats all employees, clients, and vendors with dignity and respect
- Works cohesively with team members and all co-workers
- Displays a positive attitude through supportive behaviors, problem-solving, and communication skills (both verbal and written communication)
- Acts in a professional manner at all times to maintain a positive work environment
- Utilizes excellent written and oral communications skills
- Maintains a professional client relationship to properly represent the organization
Reasonable accommodations may be offered to enable qualified individuals with a disability to perform the essential functions of the job.
