Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
The Role
Directs all strategy, planning and operations for the US Open President’s Suite. Supports the President’s schedule of commitments during the US Open, including all special events and activities for the Board of Directors and International Federation Guests during the US Open. Leads all VIP and hospitality requests for Davis Cup, BJK Cup, and other VIP tennis events as required. Manages all protocol for VIP and Staff travel to Grand Slam events as well as oversight of the ticketing program. This role is located in Orlando, FL
- Manage the guest experience strategy for the President’s Suite, focusing on exceptional personalized service, operational efficiency, and superior client satisfaction.
- Set and uphold the highest standards of excellence, meeting or exceeding those of other Grand Slam events and other comparable premium experiences in NYC.
- Lead, motivate and mentor a dedicated team of guest service professionals to deliver best-in-class service during the entire process leading up to and during the US Open for the President’s Suite, emphasizing luxury service standards and personalized attention.
- Collaborate with volunteer and executive leadership, department heads, catering teams, and external vendors to ensure seamless service delivery.
- Track and analyze guest feedback, operational data, and financial performance to inform strategic decisions and improve service offerings. Report on key performance indicators related to client satisfaction and service quality within premium spaces.
- Stay informed about industry trends and best practices in premium hospitality to continuously enhance and elevate the guest experience.
- Serve as the primary liaison and organizer for all VIP and Staff delegations to Grand Slam events, ensuring that all logistics, scheduling and communication needs are met; oversee the ticketing program for Grand Slam events.
- Support domestic Davis Cup and BJK Cup events as required. Support President’s schedule at these events.
- Collaborate and support the VIP gifting program.
Who You Are
- Bachelor's degree from four-year college or university.
- 5+ years of leadership experience in premium hospitality, event management, or a related field, with a focus on high-end clientele is required; premium hospitality experience with a team/sports arena, or comparable large-scale venue is preferred.
- Highly developed attention to detail in producing accurate materials and reports.
- Experience in a high-volume, high-pressure, service-driven environment.
- Demonstrated ability to handle sensitive and confidential information and situations.
- Strong written and verbal communication skills, with credible executive presence.
- Confident, mature, and creative team player.
- Demonstrated ability to proactively identify problems/challenges and seamlessly create solutions with little or no supervision.
- Proficient to advanced skill set in the operation of basic PC applications, including Microsoft Office, Teams, Google Suite, Zoom etc.
- This position is designated as "hybrid/flex" and will require on-site work while allowing for some remote work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.
What We Offer
At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
- Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
- Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
- Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
- Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
- Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
- Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.
The expected range for the base salary for this position is $90,000 - $105,000 plus a potential ICP bonus. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.
Come One, Come All
We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!
USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.
