About Gap
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.
We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.
About The Role
The PM, Employee Engagement is responsible for creating and executing programs that motivate and inspire field teams, ultimately enhancing the employee experience. This role supports initiatives such as recognition programs, reward programs, and sales contests. They interact with cross-functional business partners to manage the integration, communication, and execution of our engagement programs. They also support the Brand team to drive community impact in all stores and drive employee satisfaction and engagement. They report to the Sr. Manager of Store Experience to influence key business partners across all functions and channels and represent the voice of the field in all interactions.
What You'll Do
- Manage in store execution of employee initiatives through effective programs, tools and resources that are relevant, engaging and inspiring for field employees
- Develop and influence Reward & Recognition programs to ensure flawless engagement through effective timelines, communication, & execution details.
- Consult with Gap Foundation and support execution of Gap Inc. Annual Field Awards
- Accountable for management of monthly and quarterly recognition budgets including Store Visa funds and Gap Inc. Recognition Site points
- Accountable for the creation, design, and execution of store contest and incentives programs
- Consult with Gap Foundation and Global Sustainability and support the execution of community-based, volunteer initiatives to drive store participation
- Accountable for creation, design and execution of Gap Heritage Month programs, in partnership with Equality & Belonging and other HQ business partners
- Support execution of customer experience programs or other trainings for field employees in partnership with other retail operations team members
- Coordinate field feedback and collaborate with Field and HQ teams to determine opportunities for process improvement and potential solutions
- Oversee and execute all store communication associated with employee engagement initiatives
- Analyze competitors to enable best in class processes
Who You Are
- Continuous Learning - articulates and embraces challenges; learns and seeks information to improve results
- Innovation - demonstrates ability to effectively brainstorm and then implement new ideas and solutions with the team
- Customer Impact – understands the stores and how they operate, as well as the employee experience and what motivates or inspires our internal teams (from Brand Associates to General Managers).
- Champion Inclusion – builds and develops programs that celebrate the teams’ individuality, foster inclusivity and motivate all associates regardless of grade level.
- Detail Orientated – demonstrates attention to detail in the creation of field communication and monitors implementation to ensure proper execution.
- Self-Accountability – sets specific and measurable performance objectives and strives to demonstrate the Words to Live By to drive positive change & improvement
- Problem Solving – articulates successful response to challenging situations utilizing available knowledge while considering alternative solutions
- Time Management – demonstrates ability to manage multiple tasks and projects, to prioritize and adapt appropriately and meet all target dates.
- Ambiguity – adapts and continues to perform through change and ambiguity and actively asks for feedback
- Retail Stores experience preferred
- Proficient in Excel, Word and PowerPoint
Benefits at Gap
- Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
- One of the most competitive Paid Time Off plans in the industry.*
- Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
- Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
- Employee stock purchase plan.*
- Medical, dental, vision and life insurance.*
- See more of the benefits we offer.
- For eligible employees
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $90,100 - $119,400 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
