Hiring a Director of Operations to lead the way. In this high-impact role, you’ll oversee logistics, freight, warehouse operations, and cross-functional execution - building systems, optimizing partnerships, and driving change management initiatives that enable sustainable, scalable growth. You’ll work closely with senior leadership and play a critical role in shaping the operational foundation for our next chapter.
Warehouse Operations
- Own the relationship with our 3PL warehouse, ensuring high performance across receiving, inventory management, order fulfillment, and returns.
- Optimize warehouse operations to improve SLAs, reduce costs, and support evolving DTC, wholesale and retail needs.
- Monitor inventory accuracy and flow across channels; partner with Planning. Merchandising, Ecomm, and Retail to align on restocks and new product launches.
- Drive initiatives around warehouse tech tools, process automation, and scalability.
- Serve as the key liaison between the 3PL warehouse and stores to ensure accurate and timely deliveries.
- Partner with warehouse teams to optimize store fulfillment processes, manage returns to warehouse, and troubleshoot store-level inventory issues.
- Work closely with freight vendors to ensure efficient, cost-effective store deliveries and manage domestic shipping performance.
Supply Chain & Logistics
- Manage end-to-end freight operations—international and domestic—including ocean, air, ground, and parcel carriers.
- Negotiate contracts and manage vendor performance across freight and shipping.
- Build and refine freight strategies to support margin goals and ensure timely delivery to both customers and stores.
- Track and optimize landed costs, including tariffs, duties, and accessorial fees; ensure compliance with trade regulations.
- Collaborate with Finance on freight forecasting, landed cost modeling, and budget planning
- Partner with Product Development, Planning, and Merchandising to ensure accurate and timely delivery of inventory
Cross-Functional Project Leadership
- Lead cross-functional projects to support growth initiatives, working with leadership to define scope, timelines, and resource plans.
- Monitor and report on project performance, escalating risks and ensuring projects deliver on time and within scope.
- Collaborate with Product, Merchandising, and Marketing to ensure operational alignment.
Systems & Process Optimization
- Drive data integrity, systems compliance, and standard operating procedures across departments
- Champion operational change, identifying areas for improvement and leading the adoption of new tools, processes, and systems.
- Build cross-functional alignment and drive accountability with both internal teams and external partners
Cross-Functional Leadership
- Serve as central operations partner across the business, ensuring alignment between departments and timely execution of cross-functional initiative
- Partner with leadership to build internal communication and planning systems to drive accountability and clarity
- Manage, mentor and build an impactful ops team; create clarity around roles, responsibilities, and KPIs
About You
- 7–10 years of experience in Operations, Logistics, or Supply Chain, ideally within a high-growth DTC or omnichannel retail brand.
- Deep expertise across warehouse ops, freight, and vendor management.
- Demonstrated success leading cross-functional projects and scaling processes in fast-paced environments.
- Strong communication skills and experience influencing across functions and levels.
- Highly organized and data-literate; proficient in Excel/Google Sheets and comfortable building complex templates.
- ERP or OMS experience preferred
Salary $150,000-$175,000 + bonus
