Position Impact
Accurately process electronic and manual customer orders while providing a supreme customer experience with a focus on customer satisfaction and retention.
Essential Job Functions
- Receive and process orders for dedicated customers in accordance with policies, procedures, and quality standards.
- Enter order information into the Enterprise Resource Planning (ERP) system.
- Identify issues on orders such as: pricing, item ID’s/UPC’s, available to ship quantities, ship/cancel date discrepancies, freight, and payment terms, etc. and communicate to other departments and/or the customer for resolution when applicable.
- Provide customers with pick tickets to the warehouse with all appropriate paperwork, special instructions/ship windows, requirements for shipping, etc.
- Assist buying and accounting staff in timely resolution of any shipping and/or receiving errors.
- Maintain and update required documentation (i.e., Routing Guides, Pricing Files) in an accurate and timely manner using established systems.
- Review and resolve escalated documentation issues.
- Research and respond promptly to all customer return authorization requests and communicate requests to the warehouse.
- Maintain an organized filing system for customer orders and shipping documents.
- When applicable, submit electronic Advanced Shipping Notice’s (ASN) and invoices through a 3rd party provider.
- Perform initial price screening by using exception-based reporting
Qualifications
- Post high school degree preferred or equivalent work experience
- Minimum 2 years customer service experience preferably with order entry
- Experience working in a fast-paced environment
- Proficient knowledge of Microsoft Word and Excel
- Electronic Data Transfer (EDT) and sales order entry experience a plus
- Retail industry experience preferred
- Excellent analytical, problem resolution skills and attention to detail
- Experience working in ERP and/ or a Warehouse Management System (WMS) preferred
Behavioral Attributes
- A commitment to self-improvement
- Excellent verbal and written communication skills
- The ability to embrace and continually adapt to change
- A positive attitude even when unexpected challenges arise
- A willingness to take responsibility and be accountable for achieving personal and team results
ADA Requirements
- Frequently required to sit; talk or hear and use hands to handle or touch objects or controls
- Regularly required to stand and walk
- On occasion, may be required to stoop, bend, or reach above the shoulders
- Must occasionally lift to 25 pounds
- Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Disclaimer
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
