The Assistant Front Office Manager reports directly to the Front Office Manager. The purpose of the Front Office Supervisor is to oversee the day-to-day running of Reception. In addition to the basic reception duties, you will also be responsible for helping motivate and develop team members. As a result, you should be someone who empowers staff and advocates personal growth and development while working to provide an unforgettable personalized experience for every guest.

MAIN DUTIES:

· Supervise and oversee the daily operations of the Reception team

· Ensure standards are followed in all areas and exceptional service is provided to all guests.

· Assist in the training and development of the Reception team and the onboarding of all new hires.

· Assist the Reception team in handling any guest inquiries and complaints.

· Ensure the correct accommodation is allocated, with special attention to VIP clients and repeat guests.

· Occasional coverage of the night manager shifts

· Cover multiple Manager-on-duty (MOD) shifts per week

· Ensure the integrity of billing and cash handling. Ensure a high level of communication between the Front Office and all other departments within the hotel

· Assist with room reservations where needed

REQUIREMENTS:

· Minimum of 3 years as a hotel receptionist or 1 year as a Supervisor

· Knowledge of Opera PMS

· Excellent communication skills

· Friendly and professional telephone etiquette

· Excellent level of spoken and written English

· Exceptional organization and administrative skills

· Exceptional PC skills

· Ability to remain calm under pressure

· Flexible scheduling

EMPLOYEE BENEFITS:

· Paid vacation, sick and personal days

· Health, dental, vision, and life insurance plans

· Commuter benefits

· Holiday staff parties and staff appreciation events

· Employee meals while on duty

· Departmental and company-wide incentive programs

· In-house uniform dry cleaning services

With 3 hotels in New York City and 8 in London, Firmdale sets a standard as a unique and exciting place to work. According to Company owners Tim and Kit Kemp, “Hotels should be living things not stuffy institutions.”

Be inspired by Firmdale, www.firmdalehotels.com

And learn more about the New York hotels https://www.firmdalehotels.com/hotels/new-york/

Find out why we inspire employees to Love What You Do https://www.firmdalehotels.com/b/careers/love-what-you-do/

The Whitby Hotel

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Assistant Front Office Manager