Position Summary:

The Customer Service Representative is the first point of contact for our customers. In this role, you will handle inquiries, resolve issues, and provide support across various communication channels including phone, email, chat, and social media. You’ll work closely with other departments to ensure a seamless customer experience.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, chat, or social media
Resolve customer problems, complaints, or concerns with accuracy and efficiency
Provide detailed product or service information to customers
Process orders, forms, applications, and requests
Maintain accurate records of customer interactions and transactions
Follow communication procedures, guidelines, and policies
Escalate unresolved issues to the appropriate internal teams
Identify customer needs and provide personalized solutions
Contribute to team goals and support continuous improvement initiatives

Qualifications:

High school diploma or equivalent (required); associate or bachelor’s degree is a plus
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Tech-savvy with the ability to learn new systems quickly
Empathetic, patient, and able to remain calm under pressure
Problem-solving mindset and strong attention to detail
Experience with CRM software (e.g., Salesforce, Zendesk) is a plus

Takeda

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