Company Description

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts. Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

Job Description

The Project Manager (PM) plans, executes, and finalizes projects according to strict deadlines and within budget. The PM leads the effort to define and communicate project timelines, resources, and budget and oversees quality control throughout the project’s lifecycle. The PM acquires resources and coordinates efforts of team members and third-party contractors or consultants in order to deliver projects according to plan and has comprehensive knowledge of the status and timelines for all tactics associated with a project or campaign. The PM should communicate project knowledge and updates to team members and take a proactive approach to identifying potential risks and implement problem-solving tactics to maintain predetermined timelines and budgets.

Job Duties

Project Planning and Management

Maintain an understanding of client business, objectives, and tactics
Coordinate proposal/new business presentation trafficking and deliverables
Cultivate understanding of company project process and procedures
Review and contribute to project briefs and initiate project kick-offs
Set and reinforce project expectations of team members and vendors
Develop detailed project plans and timelines adhering to company process, including breakdowns of individual team tasks
Evaluate available resources and assign billable work to internal team members or obtain external supplemental resources as needed
Assume responsibility for tracking and maintaining timelines and delivery of all projects throughout all project stages with internal team and external resources
Develop internal project status reports and conduct weekly team project review meeting
Route documents and next-step directions to team in a timely manner to maintain efficient completion of deliverables
Monitor team progress to identify potential delays and proactively call team meetings to resolve queries and provide additional direction
Regularly maintain ongoing project-related communication with core team, client, and external resources

Financial Management and Tracking

Enter and maintain project budgets and billing schedules in company financial system
Evaluate project progress against contracted billing schedules and initiate AR invoice requests
Maintain cost-to-complete estimate report for active projects
Complete internal invoice forecasting on monthly basis
Create monthly client accrual reports
Track budgets of active and completed jobs against total yearly client budgets
Monitor project status and notify Account Services of budget risks or out-of-scope financial impacts
Review project labor and expense reports to identify incorrectly recorded project hours or expenses, potential performance efficiency issues, and possible out-of-scope project hours and address with Account Services team
Perform budget reconciliations at the completion of all projects
Assist Senior PM and Account Services team in troubleshooting client financial questions and discrepancies

Account Management Support

Support the Account Services team in delivering any and all project-related updates to the client, including but not limited to financial, timeline, and client status review/updates
Assist Account Services in determining and refining project specifications, and developing proposal cost and timeline estimates based on these specifications
Assume a client-facing role as appropriate to discuss project timelines, budgets, or updates
Serve as the primary client contact when the Account Services team member is traveling, out of the office, or unable to respond to the client
In coordination with the Account Services team, ensure that all client requests receive timely responses and are initiated with the team, completed, and delivered to the client in a timely manner

Quality and Risk Control

Ensure that all quality control measures (eg, editorial review, graphics review) are completed
Initiate and maintain electronic files for all projects
Ensure all project specifications sold are being met and delivered to meet or exceed client expectations

Key Competencies

Professional behavior and confidence
Ability to manage outcomes to win-win resolution
Ability to present ideas and supporting rationale to internal and external teams in an effective manner
Expert communicator both verbally and in writing
High level of integrity, confidentiality, and accountability
Well-developed professional communication skills, including written and interpersonal
Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
Proactive, solution-oriented approach to project management
Highly developed organizational skills and attention to detail and timelines
Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
Capability to adhere to structure while maintaining ability to be flexible, creatively problem-solve, and be decisive
Ability to identify key issues; creatively and strategically overcome challenges or obstacles
Sound analytical thinking, planning, prioritization, and execution skills
Proficiency in Microsoft (MS) Word, Excel, PowerPoint applications
Ability to master various content management systems
Desire to meet professional goals and acquire new skills

Qualifications

Requirements

Bachelor's degree
2 years’ related experience (experienced in digital process and timeline creation as it relates to websites, emails, digital banners, etc.)

Preferred Skills/Experience

Agency experience (digital a plus)
Knowledge of medical/pharmaceutical industry marketing requirements and restrictions
Experience with electronic project management software

Working Conditions

Ability to commit to extra and/or nontraditional hours as client needs require

Additional Information

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.

Synchrony Group, LLC

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