Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.

What you’ll be doing:

Minimize Days Sales Outstanding (DSO), account balances over 90 days past due, and unapplied payments while increasing percent current
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
Develop root cause reporting to proactively correct issues
Promptly process PODs, credit memos, and use other documentation support when necessary to resolve account differences with customers
Call customers regarding accounts
Escalate large collections issues appropriately
Plan and organize work so the Service Level Agreement (SLA) objectives are realized
Actively document customer issues including promises to pay and customer payment issues
Recognize and proactively communicate potential billing and collections issues

What you bring to the table:

Ability to work in a fast-paced environment.
Ability to multi-task and change functions to meet SLA requirements, prioritize day.
Ability to accurately pay attention to detail.
Ability to recognize and research billing problems and to identify component parts, causes and cost impact
Ability to utilize computer system features to accurately research and document
Exceptional time management skills.
Strong ability to employ a variety of resources to proactively resolve issues, takes initiative, makes recommendations for improvement.
Excellent oral and written communication skills. Ability to communicate clearly and effectively to a varied audience that includes team members, external customers, Sales, Implementations and Leadership teams

What’s Needed- Basic Qualifications

High School Diploma or equivalent
1+ years’ experience in cash applications

What’s Needed- Preferred Qualifications

1+ years of related work experience
Basic understanding of accounting processes

Staples

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Cash Application Representative, remote