Job Title: Customer Support Specialist

Salary: $60k-$80k

Experience: 1-3 years of sales / customer service experience

Hi, I’m Wesley, CEO at Sola.

At Sola, we built a smarter, fairer, and more affordable insurance product that’s helping homeowners after wind/hail and natural disaster events. As we grow our reach, we’re looking for a passionate, service-minded teammate to help us support the agents and policyholders we serve.

If you're someone who loves solving problems, building relationships, growing within a fast-paced startup, and have 1-3 years of sales / customer service experience, please apply.

Looking forward to meeting you,

Wesley

About this Role:

As a Support Specialist at Sola, you’ll serve as the trusted first point of contact for our agents, policyholders, and prospective customers. You’ll respond to questions and issues over calls and emails with speed, clarity, and care, ensuring every interaction reflects our commitment to reliability. You’ll also manage the claims process from first notice of loss through final payment, keeping everything organized and on track. In addition to customer-facing work, you’ll spend 10–20% of your time supporting internal operations tasks. You’ll work closely with teams across the company to ensure our customer experience and operations are as efficient and dependable as the products we build.

This is an in-person role based at our midtown Atlanta office (730 Peachtree St NE, Atlanta GA 30308).

About Sola:

In the last few years, millions of home insurance policies suddenly skyrocketed by 3 or 4 times due to market instability. As a result, Sola launched the only affordable and reliable wind/hail coverage in the entire market.

Our mission is to provide the most reliable and affordable insurance ever created. With premiums only based on your property risk, not claims history or personal details, this results in fair, consistent pricing for every customer. As Sola solidifies their position in the market as the only go-to solution for this issue, it aims to expand across all types of natural disasters and property-related risks.

Curious about what our insurance agents think? Check out their thoughts here: https://www.youtube.com/watch?v=hyqJJ4DPopo

What you bring:

A strong desire to help people: You’re empathetic, proactive, and solution-oriented.
Excellent verbal and written communication skills: You come with an impressive background of dealing with customer requests with an exceptional level of care and attention to detail.
Highly organized: You have dealt with significant situations where you were under pressure and had a lot to deal with at once. You can stay organized and on top of many outstanding tasks (both customer and operational tasks) at the same time.
Eagerness to grow: You’re a self-starter who’s excited about expanding your responsibilities. Whether it’s taking on new challenges or stepping outside your comfort zone, you excel in a role where every day brings something different.

What you will do:

First point of contact for customers and agents: Respond to phone and written inquiries from insurance agents, policyholders, and prospects within 2 minutes (our current average customer support chat response time).
Handle claims: Respond quickly and empathetically to new claims, and take the lead on tracking and managing each one from first notice of loss through to final payment, ensuring collaboration with our claims and sales teams.
Troubleshoot issues: Coordinate with other internal teams as needed, and know when to escalate problems to our sales or software team for resolution.
Ensure agency success: You will be the first point of contact to make sure our agency partners have all the materials they need to succeed and handle policyholder modifications or updates.
Proactively spot trends and share customer insights: Your goal is to help improve our products and processes so we can increase our company’s efficiency.
Handle internal reporting: Handle monthly premium reporting (5-10 hours a month)

Benefits:

$60k-$80k salary
Benefits package that includes health (Medical, dental, & vision) insurance, unlimited paid time off, and more. We want you to thrive here!
Stock options
A dynamic and vibrant work culture that promotes personal growth, collaboration, and risk-taking.

Sola

Latest Jobs

Customer Support Specialist