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Operations Manager at Playbook Institute

About Playbook

Playbook is the #1 creator economy platform for creators in fitness, wellness, and sports. Playbook currently has thousands of the world’s top fitness creators on the platform and one of the highest-rated apps on the app store.

Playbook has raised from top VCs and many high-profile executives and founders such as Michael Ovitz (founder of CAA), Ed Baker (former head of growth at Uber), Daniel Graf (former head of product at Uber), Ryan Hoover (Product Hunt founder), Alex Chung (Giphy founder), Renaud Visage (Eventbrite co-founder), Melody McCloskey (StyleSeat founder) and more.

About Playbook Institute

Playbook Institute is the education and media arm of Playbook. At The Institute, we’re building a team of exceptional coaches dedicated to helping fitness creators with the strategy and services to build and grow their businesses.

The Role

As the Head of Operations at Playbook Institute, you'll be the systems architect behind our high-ticket coaching business. This is a role for someone who is a systems thinker with excellent project management skills. You’ll report directly to the COO and CEO, and work side by side with our Head of Creator Coaching. You'll ensure our coaching/services business runs smoothly and effectively. You'll be responsible for our client experience from start to finish while managing the teams and systems that make it all happen. This is a nitty-gritty hands-on role. You'll be in the weeds tweaking CRM processes, updating key docs, looking at client data, firefighting customer issues, etc. This is a perfect role for a scrappy operator who is eager to grow a small operation.

Core Responsibilities

Systems Design & Implementation: Create, optimize, and manage the operational infrastructure that powers our high-ticket and low-ticket coaching programs
Cross-Functional Leadership: Oversee and coordinate teams spanning accounting, operations, and curriculum development
Technology & Automation: Champion and implement tech solutions (including HubSpot) that drive efficiency without sacrificing quality
Curriculum Operations: Organize and optimize our curriculum team's workflows, ensuring timely, high-quality content development
Team Management: Lead both internal staff and freelancers with clear direction and accountability
Process Optimization: Continuously assess and improve operational processes to enhance client experience and team effectiveness

You're Our Ideal Candidate If You:

Have 5+ years of experience in operations with at least 3 years specifically in high-ticket coaching businesses or agency operations
Excel at identifying the most important problems to solve, rather than just executing assigned tasks
Demonstrate a proven track record of building systems that scale effectively
Possess exceptional project management skills in fast-paced startup environments
Think strategically while maintaining meticulous attention to operational details
Navigate ambiguity confidently and create structure where needed
Communicate complex ideas clearly to diverse stakeholders
Have deep experience with HubSpot or similar CRM/marketing automation platforms
Maintain a growth mindset and continuously seek improvement opportunities

Success in Your First 90 Days

Within your first 90 days, you'll have:

Mapped and optimized our core operational systems
Identified and begun implementing solutions for our most pressing operational challenges
Created a scalable framework for curriculum development and delivery
Begun implementing process solutions that increase both efficiency and quality

Benefits:

Fully remote role in a company with a strong international culture
Competitive salary (including benefits)
Membership to Playbook — access to 60,000+ premium fitness workouts
Apple equipment

Application Process

Submit your resume along with a short video outlining why you are a good fit for this role.

Playbook

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Operations Manager