At Nacuity Pharmaceuticals, Inc., we are dedicated to revolutionizing treatment options for chronic conditions and eye diseases. We believe that effective communication is key in our industry, which is why we are seeking a passionate Customer Service Representative to join our dynamic team. This role will serve as the first point of contact for our clients and healthcare providers, providing exceptional service and support.

Responsibilities

Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner
Provide accurate information regarding products, services, and company policies
Resolve customer complaints and issues by understanding their needs and providing effective solutions
Document all customer interactions and feedback in the appropriate systems
Collaborate with other departments to address and follow-up on customer needs
Maintain a thorough understanding of company products and services to provide knowledgeable assistance
Participate in training sessions and contribute to improving customer service processes

Requirements

High school diploma or equivalent; a degree in business or related field is a plus
Proven experience in a customer service role, preferably in the pharmaceutical or healthcare industry
Exceptional communication skills, both verbal and written
Strong problem-solving skills and the ability to handle challenging situations with professionalism
Proficiency in customer service software and Microsoft Office Suite
Ability to work well in a fast-paced environment and manage multiple tasks
Detail-oriented with strong organizational skills
Empathetic and patient approach to customer interactions

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development
Work From Home

Nacuity Pharmaceuticals, Inc.

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