The Supply Chain Manager plays a key role in supporting Jeremiah’s National Franchise System. This position focuses on the administrative, communication, and coordination aspects of supply chain management. The ideal candidate will have experience in food service and franchising and will serve as the internal functional leader partnering with R&D/Operations/Marketing, Jeremiah’s support center team, our external demand planning/forecasting resource, and our third-party supply chain management partner. This individual will be the primary conduit of information and/or solutions to and from the franchisee community.

The Supply Chain Manager's primary focus will be to ensure smooth execution through and communication with the entire supply chain ecosystem including franchisees, vendors, our distribution network (Sysco), our demand planning/forecasting resource, and our third-party supply chain management partner.

This is a full-time, in-person position based in our support center in Orlando, FL, requiring flexibility in hours that may include early mornings, evenings, weekends, and/or holidays. This will be an in-person (office-based) role, with the possibility of working remotely one day per week.

Essential Functions

• Serve as the key internal point of contact for all supply chain-related questions from franchisees, company-owned stores and various cross-functional teams

• Build and maintain positive relationships with internal stakeholders, external partners, vendors, and especially franchisees

• Coordinate with our third-party supply chain partner and vendors to resolve service issues, plan for and manage inventory levels for “everyday” products, LTO’s, packaging and other supplies in 18 distribution sites and 2 central warehouses

• Work with internal teams and our third-party partner on all procurement opportunities/projects including LTO’s and cost savings opportunities

• Monitor the supply chain email and respond/escalate needs accordingly from the Jeremiah’s franchisees

• Help maintain accurate and up-to-date documentation for product specs, pricing, vendor info, and contracts

• Support onboarding of new vendors and their SKUs by coordinating product samples, testing, and internal approval workflows

• Ensure franchisees have the tools and information needed to place accurate, timely orders and maintain necessary inventory levels on everyday and new products/ingredients

• Serve as a go-to resource for franchisees regarding all facets of the supply chain

• Monitor and escalate franchisee supply concerns or compliance issues to the appropriate internal and external partners

• Support new store openings by coordinating timely arrival of all products, packaging, ingredients and other supplies needed to begin operations

• Compile and analyze supply chain data, usage reports, and cost trends to identify opportunities and provide actionable insights to leadership

• Assist with routine audits of product compliance, price and distribution processes to ensure consistency and quality across the system

Requirements

• 2–4 years of experience in franchise operations, ideally in a food setting OR a minimum of 2 years’ experience in a similar role

• Experience working with or alongside broadline distributors (e.g., Sysco, US Foods, etc.)

• Strong organizational and administrative skills with attention to detail

• Clear and professional communication skills, both written and verbal

• Working knowledge of supply chain reporting systems and management/analysis of the data that comes from them

• Supply chain experience and having a college degree are preferred

Skills

• Excellent interpersonal and customer service skills

• Strong analytical and problem-solving skills

• Ability to work collaboratively and cross-functionally

• Excellent time management skills

• Proven project management expertise, including the ability to plan, execute, and monitor projects from initiation to completion

• Ability to solve problems effectively and meet the demands of multiple projects and deadlines effectively

• Proficiency in Microsoft Office Suite

• Must be able to work independently

Physical Demands

• Ability to move throughout an office space and store (standing, walking, kneeling, bending) for extended periods of time

• Ability to sit or stand for extended periods of time

• Ability to make repeating movements of the arms, hands, and wrists

• Ability to express or exchange ideas verbally and perceive sound by ear

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 50 pounds

• Ability to turn or twist body parts in a circular motion

• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Jeremiah's Italian Ice

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Supply Chain Manager