At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.

The application window will be open until at least July 11th, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.

Role Description

As a Customer Acquisition Manager (CAM) for our Success Managers (SM) and Retail Sales team, you will help develop and manage the day-to-day execution of the market-level strategy for your teams. You will be charged with leading these teams towards achieving their sales goals across three distinct markets. You will report into the Head of Sales for the area and also work cross-functionally with local teams to support customer satisfaction efforts and ensure field escalations are resolved in a timely manner.

In this role, you'll:

Manage the hiring, onboarding, and day-to-day operations of our Success Managers (SM), and Retail Teams, including daily/weekly meetings, training, sales plan development, reporting, and in the field coaching.
Ensure your SM, and Retail teams hit their activity targets for each month and drive deal conversion.
Oversee Multi-Dwelling Unit (MDU) property penetration rates and trends for each market, developing and modifying go to market strategies as needed.
Manage the NPLB (no property left behind) process.
Partner with national Channel Managers to oversee daily operations.
Coordinate with the local tech ops team to effectively handle and resolve field escalations for all assigned channels within service-level agreement targets
Collect local market intelligence and generate sales reports to distribute critical field sales data to the local head of sales and other relevant local and regional leadership.

At a minimum we'd like you to have:

Bachelor's degree or equivalent practical experience.
7 years of experience in sales management or operations.
5 years of experience using data analytics tools (e.g., Google Sheets or spreadsheet software), Salesforce, or a Customer Relationship Management (CRM) tool to measure sales performance or operational challenges.
Experience managing projects and reporting to executive-level stakeholders.

It's preferred if you have:

Direct experience building, managing, and retaining Sales teams in the telecom industry.
Experience managing a variety of extended workforce teams to achieve business goals.
Experience managing daily operations, projects, and tasks to completion with limited supervision.
Experience using verbal and written communication to influence stakeholders, including executive leadership, peers, managers, and direct reports.
Experience converting existing properties to bulk deals.
Experience managing the property funnel from access agreement to install ready.

The US base salary range for this full-time position is between $111,000 - $139,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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