About The Role

Fini is building the future of customer support, AI agents that resolve up to 80% of tickets autonomously, boosting CSAT by 10% and slashing support costs by half. We’re ex-Uber founders, backed by Y Combinator and Matrix. We’re already helping brands like Bitdefender and TrainingPeaks.

We’re now hiring a Founding AI Solutions Engineer, someone who can go deep on technical execution and build trusted relationships with customers. You’ll lead onboarding, drive AI agent performance, and become the face of Fini for the enterprise brands you support.

This is a 0 → 1 builder role. You’ll be in the trenches tuning prompts, writing scripts, debugging configs, and shaping the future of AI support from the frontlines with some of the most exciting companies in the world.

What You’ll Own

Builder: Onboarding & Implementation

Lead 3-person pods to run end-to-end customer onboarding.
Configure AI agents with internal tools + integrations (e.g. Zendesk, Intercom).
Architect prompt flows, tune knowledge base, and QA everything to hit 80%+ resolution rate.
Hack together quick solutions; Python scripts, config rewrites, or prompt logic; when needed.

Operator: AI Performance & Growth

Monitor customer health and key metrics (resolution, CSAT, escalation rate).
Dive into dashboards and SQL to surface insights and AI agent optimization ideas.
Translate customer feedback into crisp product asks for the engineering team.
Train customers on advanced features and unlock deeper adoption.

What We’re Looking For

Hybrid talent: Equal parts technical and customer-savvy. You love building and explaining.
3+ years in technical, customer-facing roles (Solutions Engineer, TAM, Forward Deployed Engineer, etc.)
Strong understanding of modern AI systems (LLMs, RAG, evals). You don’t need to build models, but you should know how they work.
Comfortable tweaking Python scripts for data parsing, API calls, or prompt templating, with or without the help of AI.
Clear, proactive communicator, Slack, Zoom, and async updates are second nature.
Empathetic and responsive. You care deeply about customers succeeding.

Bonus Points

Experience with Zendesk, Intercom, or customer support stacks.
Strong command of SQL.
You’ve worked in early-stage startups

What Success Looks Like

3+ enterprise customers fully onboarded with 80%+ bot resolution rates.
Bot performance dashboards used weekly by customers and product.
Playbooks created and shared across the team for onboarding, QA, and troubleshooting.
At least one customer case study co-authored by you, featuring ROI-driven results.

A Note on the “Engineer” Title

This is not a software engineering role in the traditional sense, you won’t be pushing product code.

But it is a deeply technical role. You’ll need the grit to debug integrations, the curiosity to build creative prompt flows, and the technical confidence to work closely with engineering and AI teams.

Why join Fini?

Massive impact: Join as a founding team member and shape the future of our product and customer journey.
Ownership from Day 1: Lead end-to-end solutions with full autonomy and influence.
Career runway: Build the foundation of our Solutions Engineering org, and grow into a leadership role as we scale.

Sound like a fit? Send us your LinkedIn and a short note about your favorite technical problem you've solved for a customer. We move fast, so will you.

Fini

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