Job Title: Divisional Onboarding Specialist

Location: Remote/Some Travel to ESL Communities

Reports to: Vice President of Operational Talent Development

Position Overview

The Divisional Onboarding Specialist will oversee and drive the onboarding process for new employees at Experience Senior Living (ESL). This role ensures a consistently high-quality and brand-aligned onboarding experience, fostering employee engagement and embedding a culture of learning and hospitality from day one. Working collaboratively with divisional leadership, hiring managers, and community teams, this position ensures each new hire is seamlessly integrated and positioned for success within their respective brand environment.

Key Responsibilities

Onboarding Coordination & Facilitation

Lead, coordinate, and deliver onboarding programs tailored to roles across multiple senior living communities
Ensure a seamless and engaging onboarding journey beginning immediately after job offer acceptance
Schedule and facilitate orientation sessions, departmental introductions, and community walkthroughs in alignment with each brand's identity
Customize onboarding content to reflect brand-specific standards, values, and expectations

Collaboration with HR & Divisional Leadership

Serve as a liaison between the People and Operations teams and within brands
Develop brand-aligned onboarding plans in coordination with divisional leadership, ensuring consistency while adapting to community-specific needs
Maintain compliance with regulatory and legal documentation and training standards for new hires
Ensure the timely creation and maintenance of new hire employee files

Employee Engagement & Brand Integration

Act as a dedicated point of contact for new hires, offering consistent support and communication during the onboarding phase
Foster strong early engagement and brand connection for hires by embedding company mission, values, and service philosophy into the onboarding experience
Monitor integration success and provide tailored support to new employees and their managers

Training & Development Support

Collaborate with the People and Operations teams to enhance and facilitate weekly divisional new hire orientation sessions
Coordinate with learning and development to ensure timely completion of required training modules specific to each brand
Conduct follow-up touchpoints with new hires to gather feedback and measure onboarding effectiveness across communities

Process Improvement & Reporting

Continuously assess and improve onboarding effectiveness by collecting feedback from stakeholders and analyzing onboarding metrics specific to the brands
Maintain accurate tracking and documentation of onboarding completion, training outcomes, and early engagement trends
Deliver divisional reports on new hire integration, retention, and onboarding satisfaction to HR and brand leadership

Culture Champion & Brand Ambassador

Embody and promote the unique values and culture of brands during all onboarding interactions
Support the creation of welcoming, inclusive environments that contribute to brand reputation and employee retention
Ensure new hires understand and embrace the brand identity and community expectations aligned with ESL's overarching mission

Requirements

Qualifications

Bachelor's degree in Human Resources, Business Administration, Hospitality, or related field (or equivalent experience)
3+ years of onboarding or HR experience, ideally in senior living, healthcare, or hospitality
Proven success in managing multi-site or divisional onboarding programs
Strong communication, relationship-building, and project management skills
Proficiency with HRIS platforms, onboarding systems, and Microsoft Office
Familiarity with regulatory and operational considerations in senior living is a plus

Key Competencies

Brand stewardship and strong sense of cultural alignment
Ability to work across diverse communities with brand-specific adaptations
High degree of organization, independence, and attention to detail
Solution-oriented mindset with a focus on employee experience
Commitment to upholding ESL's values and enhancing the reputation of brands

Benefits

We offer a full benefits package that includes medical, dental, vision, STD/LTD, life and voluntary life, 401k with employer matching, paid holidays, and up to 20 days PTO in the first three years.

Compensation: $65,000-$70,000

Experience Senior Living

Latest Jobs

Divisional Onboarding Specialist

Executive Assistant