The Consumer Insight Specialist oversees photo submissions, operational survey submissions, and documentation of the weekly test desserts. This position aids in assisting the Sr. Menu Launch Manager to report on all findings of recipe wins and losses, operational issues, and quality standards as they relate to our Test Program. Utilizing Crumbl tools, this position ensures that Crumbl procedures are implemented, practiced, and documented as requested.

Responsibilities

Following up via corporate comms channels with the testing stores on gathering required weekly content
Creating and organizing weekly reports per test product, consisting of required photo submissions and franchise partner operational surveys
Compiling data and submitting reports to the Sr. Menu Launch Manager
Distributing weekly operational surveys to the Test Stores
Distributing weekly cookie talking points and flashcards to the Test Stores
Using troubleshooting techniques to help stores in need of SOS assistance during testing
Responsible for communicating with the Menu Council and assisting with troubleshooting
Helps assist with Time Cost data collection.
Helps assist with cross-team and executive reporting
Work in the test kitchen baking desserts for internal taste tests
Job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee

Qualifications

Crumbl Franchise or similar network experience strongly preferred
Exceptional communication skills, written and verbal
Demonstrated ability to create structure and prioritize work
Comfortable working in a fast paced, results-oriented culture
Flexible and adaptable—able to work and thrive in ambiguity
Advanced time management skills and ability to multitask with different priority and task levels
Strong technical skills (Google Drive, Monday, Canva, Baking Equipment, etc)
Adaptable communication skills to work with cross-functional teams and stakeholders at all levels

Benefits & Perks

Medical, dental, and vision benefits
15 days PTO/year
10 paid holidays
Paid parental leave
Personal phone bill reimbursement
Gym reimbursement
Corporate DoorDash® DashPass membership
Regular company and team activities
401k with competitive matching contribution plan
Excellent opportunities for career growth
Work in a hyper-growth company

Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.

Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.

Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!

Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Recruitment Agencies: Crumbl HQ doesn't typically partner with 3rd party recruitment resources. If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.

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Consumer Insight Specialist