At Biocon Biologics, we are creating a model for the future of healthcare for all. We are a leading company in the biosimilars revolution where patients come first. Our ambition is to impact a billion lives and we do this by fostering a culture of affordable innovation, patient-centricity, and disruptive thinking. We are a multicultural global company where employees have a purpose and passion to work closely with partners and patients. We have a long-term commitment to bringing high-quality affordable biosimilars to patients all over the globe. We have proven end-to-end expertise from clone development, manufacturing, clinical development, and regulatory approvals to commercialization.

Job Description:

The Manager Supply Chain Operations (E2E) is responsible for managing the Demand Planning process and ensuring efficient order fulfillment to meet customer requirements. They collaborate with various teams, including Sales, Production, Global Logistics, Third Party Logistics providers and Customer Service, to optimize the supply chain and ensure customer satisfaction.

Responsibilities:

Demand Planning:

Analyze historical sales data, market trends, and customer forecasts to develop accurate demand plans.
Collaborate with sales and marketing teams to gather inputs and insights for demand forecasting.
Utilize SAP demand planning software/tools to generate forecasts and monitor accuracy.
Identify and analyze demand patterns, seasonality, and other factors impacting demand variability.
Provide input for production and procurement plans based on demand forecasts.
Facilitating monthly S&OP Demand Review Consensus meeting

Order Management and Fulfillment:

Receive and review customer orders for accuracy, completeness, and feasibility.
Coordinate with Production, Inventory, and Logistics teams to ensure timely order fulfillment.
Monitor order status and resolve any issues or discrepancies that may arise.
Communicate order updates, delays, or changes to customers and internal stakeholders.
Collaborate with the Global Logistics team to optimize transportation and delivery processes.
Track order fulfillment metrics, such as order cycle time and on-time delivery and identify areas for improvement.

Inventory Management/Finished Goods Planning:

Monitor inventory levels to ensure optimal stock availability at 3PLs while minimizing excess or obsolete inventory.
Analyze demand patterns and collaborate with the Global Planning team to determine Inventory replenishment requirements.
Coordinate with Warehouse personnel to ensure accurate inventory counts and timely replenishment.
Utilization of SAP-IBP to manage Weeks of Supply reporting and manage aging inventory
Facilitating weekly S&OE meetings plus allocation sessions as needed

3PL Management:

Manage 3PL relationships within the respective cluster plus support performance management reporting
Manage Logistics arrangements to and from CMOs within the regions
Drive new Contract signoffs and renewals with 3PL and other service providers
Track, review and manage key metrics for 3PL Logistics & Distribution
Manage escalations from 3PLs, related to Supply Chain elements
Ensure Trade compliance in the region
Track Vendor payments and escalate in case of issues

Continuous Improvement:

Identify opportunities for process improvement within the demand planning and order fulfillment functions.
Implement best practices and strategies to enhance operational efficiency and customer satisfaction.
Work cross-functionally with other teams to streamline processes and resolve any bottlenecks.
Identify S&OP improvement opportunities.

Qualifications:

Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
5-7 years of proven experience in Demand Planning, Order Management, Logistics operations or Supply Chain Management.
Proficiency in using demand planning software/tools and ERP systems (SAP preferred)
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent communication and interpersonal skills for effective collaboration.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to work in a fast-paced environment and manage multiple priorities.
Required experience managing 3PL’s in a fast-paced supply chain environment
Accountability for E2E Supply Chain Operations
ASCM (APICS) Certification preferred

Biocon Biologics is an Equal Opportunity, EEO / Affirmative Action Employer committed to excellence through diversity. All qualified applicants will receive consideration for employment without regard to, and no employee shall be discriminated against because of their race, color, religion, age, sex (including pregnancy), national origin, disability, genetic information, status as a protected veteran or any other characteristic protected by applicable federal, state or local law.

Biocon Biologics

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Supply Chain Operations Manager