Job Title: Water Billing Temp (CSR)

Location: 1000 Commonwealth Avenue Newton, MA 02459

Contract Duration: 06 Months contract

Pay rate: $22/hr.

Performs

Clerical activities including data entry word processing water and sewer use billing and abatement preparation telephone answering and complaint resolution.

Essential Elements

•As required operates multi-line

telephone to receive incoming calls. Screens and directs calls to proper

section or person. Takes and/or relays messages. Attends counter and answers billing

and other questions and inquires.

•Data enters water and sewer usage

approved abatements customer information and changes updates computer and

hard copy files.

•Assists in calculating and

processing abatements requests. Ensures approved abatements are sent out and

recorded.

•As required prepares a variety of

daily weekly monthly or periodic reports.

•May be required to perform other

departments data entry/retrieval and filing and record maintenance.

•Follows and adheres to department

City and other government rules regulations policies and procedures.

QUALIFICATIONS: At a minimum

the candidate should have some customer service billing computer and

telephone experience.

Additionally it is desirable if they have any MUNIS and/or government experience.

Skills:

Confirm candidate meets requirements in job description. , Required | At a minimum, the candidate should have some customer service, billing, computer and telephone experience. , Required

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