Ana Luisais a Brooklyn-based e-commerce jewelry brand with a simple, but clear-cut idea that high-quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them, and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft, and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About The Job

Ana Luisa is looking for a results-driven and self-motivated PTStylist to join the retail team. The Stylist assumes a pivotal role in our team's success. Their primary focus will be on delivering exceptional customer service, surpassing sales objectives, and authentically narrating our brand story. Their passion for our products and commitment to exceptional customer service will help us exceed sales targets and enhance customer loyalty, making them a key contributor to our success. This role utilizes the usage of welding tools for out permanent jewelry collection.

The Stylist will initially report to the Store Manager.

What you’ll be responsible for:

Sales Achievement

Develop and maintain a deep understanding of the Ana Luisa brand and product offerings to assist customers in making informed purchase decisions
Achieve individual and team-based sales goals through a customer-centric approach, in-depth product knowledge and genuine selling techniques
Meet and exceed Key Performance Indicator (KPI) goals; focusing on Average Order Value, Units Per Transaction, Conversion % and revenue to target
Utilize company tools, incentives, and strategies to support the achievement of store-wide sales targets

Customer Experience

Forge lasting relationships with customers by establishing genuine connections and delivering a personalized shopping experience
Collaborate with the store team to build a strong clientele list, fostering brand loyalty and encouraging repeat customers
Participate in store events and corporate-led initiatives to enhance brand awareness and community involvement
Welcome customers into the store, creating a positive and inviting atmosphere
Assist customers in styling jewelry, making recommendations that complement their individual style and lifestyle
Work closely with store leadership to gather and implement customer feedback to enhance the overall shopping experience
Resolve customer needs promptly and effectively to ensure high levels of customer satisfaction

Operational Excellence & Visual Merchandising

Accurately process customer transactions, ensuring a seamless experience in an OMNI channel setting
Handle returns, exchanges and warranties efficiently and in accordance with company policies
Maintain visual standards by executing brand, product and marketing initiatives
Ensure the sales floor remains pristine and organized, with display jewelry presented attractively
Collaborate with leadership on store operational matters
Participate in regular inventory counts, contributing to maintaining high inventory accuracy
Ensure all front and back-of-house procedures adhere to company policies and procedures
Assist in processing shipments, including visual merchandising placement and replenishment to ensure product availability

What you’ll bring:

High School Diploma or equivalent preferred
1+ years of retailexperience; jewelry and/or welding experience preferred
Customer centric mindset
Strong communication skills
Works well in a high performance team environment
Ability to work nights, weekends and holidays

What you’ll love about us:

Team Lunches
Sick Leave
Brand Perks: Employee discount; Welcome gift card
Commuter Benefits

Compensation:

As required by the New York State salary transparency law, effective November 2022, the expected base salary fro this position ranges from $20-$22 an hour. Various factors are considered when extending offers, such as relevant skills, training, experience, and our organizational structure.

EEOC:

Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status or any other characteristic protected by law.

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