Job Title: Logistics Manager (US)

Reports to: Operations Director – North America

Team: Global Supply Chain Operations

Work set up: Hybrid (2 days a week onsite at Cary, US)

Join a Science-Led Consumer Healthcare Pioneer on an Exciting Growth Journey

Are you ready to be part of something extraordinary? At Alliance, we're a dynamic, science-led consumer healthcare organisation specialising in advanced skincare solutions and vitamins, minerals & supplements (VMS). Backed by innovation and driven by purpose, we're on an exciting journey of transformation and growth — expanding our reach, enhancing our brands, and bringing cutting-edge products to more consumers across the globe.

As we continue to evolve, we’re looking for passionate, curious, and driven individuals to join us. If you’re excited by the opportunity to shape the future of health and wellness in a fast-paced, entrepreneurial environment — this is your moment.

We have lots of interesting opportunities across all areas of the business, click here.

Alliance - Our opportunities

As the Logistics Manager, your job purpose will be to

Ensure the logistics function contributes to Alliance’s ongoing success within the US.
Ensure that our logistics functions support the company’s growth and development while effectively and efficiently managing the customer experience.
Oversee activities at our distribution center and those undertaken by our carriers and delivery service providers.

What you’ll be doing as our Logistics Manager

Oversee all activities at our distribution center.
Oversee all delivery interactions for customers within the USA.
Manage the relationship between cost and service in an agile manner.
Oversee all customer communications around the fulfilment of our responsibilities.
Measure and drive performance in our activities to improve customer satisfaction.
Play a key role in the negotiation of new service contracts alongside the Director of Operations (North America).
Work with central logistics and head office functions to drive performance, innovation, and identify new service propositions.
Ensure that operational, tactical, and strategic planning for site activities and carrier services are being undertaken.
Ensure that relationships and contractual obligations are being met by all parties within your remit.
Keep track of quality, quantity, stock levels, delivery times, transport costs, and efficiency.
Arrange warehouse, catalog goods, plan routes, and process shipments.
Resolve any arising problems or complaints.
Meet cost, productivity, accuracy, and timeliness targets.
Maintain metrics and analyze data to assess performance and implement improvements.
Comply with laws, regulations, and ISO requirements.
Maintain database(s) of logistics information.
Review logistics processes and procedures; identify, recommend, and implement improvements to maximize delivery efficiency while minimizing costs.
Review and analyze transportation costs, parts procurement and delivery processes, inventory issues such as back orders, and other fulfilment metrics.
Use analytic methods and tools to understand, predict, and control logistics operations and processes.
Monitor warehouse facilities to evaluate inventory transactions such as receiving, storage, shipping, and inventory integrity.

What we are looking for in our Logistics Manager, is someone who has / is

A bachelor’s degree in Logistics, Supply Chain Management, Engineering, or related field or extensive experience in a logistics role for a consumer healthcare or consumer packaged goods company.
Certified in International Society of Logistics (SOLE) and/or American Production and Inventory Control Society (APICS) would be preferrable.
A strong knowledge and experience of shipping and distribution channels, and working within the logistics field
Extensive experience in a contract management or site general management role.
Extensive experience in a carrier management, delivery service management role.
A good understanding of Profit and Loss in an open book environment
Ability to lift to 15 pounds
Excellent analytical and problem-solving skills.
Excellent written and verbal communication skills.
Proficient with Microsoft Office Suite or similar software.

Why join us?

At Alliance, you’ll be part of a purpose-driven business that empowers people. We offer a supportive, collaborative culture with real opportunities to grow your career as we grow our brands.

We also offer great benefits

25 days holiday per annum + one celebration day + one volunteering day + plus 9 bank holidays (pro rata)
401k retirement benefits (employer match is 4% with immediate vesting), employer paid life/disability/AD&D insurance, dental and eye care and subsidized employee medical insurance coverage.
Comprehensive benefits include a 4% employer-matched 401(k) with immediate vesting, fully paid dental/vision, life, disability, and AD&D insurance, plus subsidized medical coverage.

If you are looking to make a difference and be part of something exciting, we’d love to hear from you

Alliance Pharmaceuticals Limited

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